Presenter: David Wells from Voom Pricing
Session Outline:
As lawyers, we can’t always guarantee outcomes but we can guarantee the quality of our service. When we give clients a guarantee about anything, we are providing additional value.
If our price is informed by value, it is axiomatic that our price can be higher than without the guarantee.
In this session, attendees will takeaway the following learnings:
- we why discovering client expectations upfront about service and quality is paramount;
- understanding how a service guarantee can enable better client selection;
- why all feedback is good; and
- how a service guarantee can differentiate you from your competitors.
About the Presenter David Wells is the founder and principal of Voom Pricing. For 13 years, he was the managing principal of Melbourne legal practice, Moores and was instrumental in the transformation of Moores from a firm recording and charging time to universally pricing for value.
He knows a thing or two about positioning, value creation and client experience. Before moving into a management role, he was accredited by the LIV as a specialist in commercial litigation.
To connect with David on LinkedIn
https://www.linkedin.com/in/wellsdavidj/ OR to learn more about the services David provides at Voom Pricing, head to
www.voompricing.com