Join us for our next Legally Yours lunch and learn session with David Wells from Voom Pricing on ‘Your Service Guarantee: Why Being Explicit is Recommended’
About the Session
As lawyers, we can’t always guarantee outcomes but we can guarantee the quality of our service. When we give clients a guarantee about anything, we are providing additional value. If our price is informed by value, it is axiomatic that our price can be higher than without the guarantee.
In this session, attendees will takeaway the following learnings -
- why discovering client expectations upfront about service and quality is paramount;
- understanding how a service guarantee can enable better client selection; and
- why all feedback is good; and
- how a service guarantee can differentiate you from your competitors.
About the Presenter
David Wells is the founder and principal of Voom Pricing. For 13 years, he was the managing principal of Melbourne legal practice, Moores and was instrumental in the transformation of Moores from a firm recording and charging time to universally pricing for value. He knows a thing or two about positioning, value creation and client experience. Before moving into a management role, he was accredited by the LIV as a specialist in commercial litigation.
Special Offer
A “no-obligation” discussion about the relationship between your pricing methodology and your potential service guarantee
How to RSVP